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Client Reviews
"As usual Lora Ruck provided excellent customer service taking care of my insurance needs."
- Mark F.
Tuesday, February 6, 2018
"We have been with Lora Ruck at Redel Insurance for 7 years. She is the most positive, professional, and experienced insurance provider I have had in my life. She constantly shops the market for the best rates for us and this year when there was a premium increase she was able to reduce our rates beyond what they were for the previous year. In the past I had only had insurance directly through a company but working with a broker is a much better experience. Every year the broker works for you to find the best rates in the market possible. I feel we have saved thousands in the past 7 years because of this. Also, if we ever have a claim it is handled so well with Redel Insurance. A few years ago we had hail damage and our entire roof was replaced without a problem. Give them a call, you won't regret it!"
- John K.
Thursday, November 23, 2017
"We recently switched all of our insurance coverage over to Redel and have been very happy. Aimee was very helpful in going through our various options and making sure we got the best coverage and best price!"
- Chris R.
Wednesday, September 27, 2017
"Aimee is the best around. She is always there to help and has a great attitude!"
- Dan W.
AMAZING!!!
Friday, August 7, 2015
“Lora Ruck feels more like a friend than an insurance agent. Unfortunately we have had to make a few claims over the years on our home and auto and she has always been there. Days, nights, weekends it doesn't matter she has always been there when we needed her. She does an amazing job of explaining things thoroughly and in terms we can understand. She really goes above and beyond what is expected of her. When we have been going through some pretty awful times she has not only made sure that things got done but also been extremely kind and compassionate. We feel lucky she is our agent. We have and will continue to recommend her to anyone!”
- Kelly Bender
Thank you Aimee!
Friday, June 26, 2015
“Thank you Aimee! What would we do without Redel Insurance Agency and our best’es most favorite helper there. (Roger will be jealous) Tell Roger it’s his fault that he keeps hiring such professional people as YOU!”
- Ricky D.
Wednesday, June 10, 2015
"I could not be happier with my insurance agent Lora Ruck! I have been with her for almost 3 years now. Ever year she always finds me the most coverage at the lowest cost for my home and autos. She is always there if you need anything. No questions are to small or to big. When my wife and I had a clam on are auto Lora made it very quick and easy to get throw everything. Know we have had hail on the house and she has been there to help me with the claim and following up with me to make sure that everything is going the way that it should and just in case we need anything else. You have to give Lora Ruck a chance to earn your business because she will and it will be a decision that you will be very happy with!"
- Mike H.
Great Experience
Tuesday, June 2, 2015
“Great experience yesterday. I had a rock chip my new car windshield and within 1 hr the problem solved thanks to Lora Ruck and Spencer Glass. It was a bad situation made good. Keep up the good service. This has not been may only good experience. I feel Lora has a great way of communicating what insurance her client needs and explains why you need the coverage. Many years of feeling confident that I have the right insurance. Thank you.”
- Judith B.
Best Customer Service
Wednesday, May 20, 2015
"I have had experience with the agency for a number of years and they have the best customer service of any insurance organization in my experience. The staff is very friendly and knowledgeable. They will work with you and be helpful any way they can. The products they sell are very competitive! It's a pleasure doing business with them!"
- Barb O.
Thanks!!
Monday, March 16, 2015
“Your company has always responded to my needs quickly and accurately. Thanks!!”
- Anonymous
Excellent Service
Saturday, March 14, 2015
"We've had our family's home, auto & business insurance through Redel for over 40 years. You couldn't find a nicer group of people for your insurance needs. Excellent service when needed. Prompt, professional and highly competent. They're always there when you need them, for a claim or a question. I've recommended them over the years to many friends and clients, and they've all had the same experience. Highly recommend without any reservations. Thank you Steve, Roger, Lora et al."
- Bob M.
Thanks
Thursday, November 20, 2014
“Lora, Just wanted to thank you for all your help due to my accident on October 25th. With your insurance insight, I feel your advice on my insurance needs were right on! I could not ask for a better agent!! Last night I was able to pick up the Camry!! She looks great and it was really nice to get ‘her’ back!!”
- L T
Amazing!
Thursday, November 6, 2014
“Just can't say enough good things about Redel Insurance. My agent Lora Ruck just helped me with an issue in Florida that she did not have to do as she was not making a dime on it but she cleared the problem up by working with a local agent. That's great service. Thanks Lora !!”
- Paige P.
So Easy
Wednesday, December 4, 2013
“You made it go so well. Roger, I wish to thank you for guiding me through the proceedure of my encounter with the deer and damage to my car. I anticipated confusion but you explained my insurance coverage, then gave me the insurance company's number, which option to punch and how it would be handled. By the afternoon I already had an appointment for the car to be repaired. The whole proceedure realy went smoothly. You made it go so well. Thank you Roger,”
- George G.
Professional and Courteous
Monday, June 17, 2013
“I have my auto and renters insurance through Redel and I cannot say enough positive things about your business. Any time I’ve had a question, it has always been answered on the same day or very soon, thereafter. Everyone has been extremely pleasant and efficient. I don’t know of any other type of business that I have had that has been such a pleasure as dealing with Redel. You guys and gals could start your own ‘business etiquette’ business and change a lot of companies.”
- Stephanie F.
Excellent Service
Sunday, April 28, 2013
“Dear Roger, Just wanted to let you know how happy I am with the service I have received from you and your agency for the insurance claims I made last year. First a new windshield for my car, then storm damage on my roof and then I wrecked my car. All taken care of by a simple call to you. The settlement were made quickly and what could have been a stressful year turned out not bad at all.”
- Rose K.
Thank you
Friday, March 15, 2013
“Thank you for taking care of the contractor colleague I referred to your office. He is very happy. I will keep spreading the word of your service.”
- Rick B.
Excellent Job
Tuesday, March 12, 2013
“Thanks for your thorough e-mails and your calls. I’ve been horrible about returning your calls and yet you still got to me with the information I needed to make a decision. All I can say is “excellent job” and “excellent service.” Thanks for your help on this. You guys make things easy for me, which I appreciate.”
- Pete D.
Helpful and Personable
Saturday, December 1, 2012
“Every member of the Redel Insurance Agency has been very helpful and has gone well beyond the call of duty to assist in any matter. Thank you.”
- Hazel S.