Give us a call
636.394.7676
Client Reviews

Privacy Policy

We value you as a customer and respect your right to privacy. We know that you purchase our products and services because you trust that we stand behind our promises. We pledge our commitment to treat your information responsibly. We created this privacy policy to show you that we are working hard to protect your privacy.

Information sharing and opt out
We do not sell your personal information to anyone for any reason. We do not share it, except for the reasons described below, which are permitted by federal and state law. Therefore, there is no need for you to opt out. If we change our policy, we will tell you and give you a chance to opt out before we share your information.

Confidentiality and security
We use physical and technical safeguards to protect your information. We restrict access to your information to those who need it to perform their jobs. Third-party business partners are bound by law to use the information only for our purposes. They may not disclose it or use it in any other way. We comply with all data security laws.

Collecting your personal information
We collect personal information about you from different sources. For example, we collect information you send us on applications and forms. We also collect information from your transactions with our sister companies, others, or us. We may collect information from a consumer-reporting agency or a medical provider. This collection depends on the product or service you request.

Disclosing your personal information
We do not sell your information to anyone. We may disclose this information to a business that carries out services and marketing for us. We may disclose your information as required or permitted by law. We may disclose your information for a legal or regulatory purpose. These include the following types of information.

  • We may disclose information we receive from you on applications or other forms. This may include your name, address, beneficiaries, Social Security number and family member information. This may also include assets, income, and the property address and value.
  • We may disclose information from your transactions with our sister companies, or us. This may include your account balance, policy coverage, and payment history. This may also include premium paid, preferences, claims, and purchase method.
  • We may disclose information we receive from a consumer-reporting agency or other report. This may include, your credit report, motor vehicle and driver data. This may also include medical and employment data, loss history reports, and other driver data. This disclosure depends on the products you select.
  • We may disclose information to companies that perform marketing services on our behalf. As permitted by law, we may disclose some information to other financial institutions with which we have joint marketing agreements.

Using your medical information
We sometimes must collect medical information to provide you a product or to pay a claim. We do not use or share it for any purpose, except the following:

  • Underwriting insurance
  • Administering your policy, account, or claim
  • As required or permitted by law
  • As otherwise authorized by you

Internet Policies
What information does Redel Insurance Agency, Inc. collect from Web sites? Redel Insurance Agency, Inc. may collect the information you provide when you:

  • Request information from the Redel Insurance Agency, Inc. Web site
  • Use online tools and calculators
  • Apply online for products
  • Subscribe to online services
  • Complete an online form
  • Conduct transactions online
  • Apply for a job online

Redel Insurance Agency, Inc. contracts with certain unaffiliated business partners who help us deliver online products and services. They may keep the information you provide. Other online activities are listed below.

Visitor Data

  • Redel Insurance Agency, Inc. collects site-aggregate and customer-specific information about the pages you view on our site. We log IP addresses, browser and platform types, domain names, access times and referral data. We also collect information a customer volunteers on surveys and electronic forms. This information is used to improve our Web site.
  • Redel Insurance Agency, Inc. gathers data on its Web site. This is a standard industry practice and is used to find out how visitors use our site. We collect aggregate information on the public areas of our Web site. We also collect information on an individual basis on areas of our Web site that require visitors to logon using an ID and password. We may collect the following data:
    • How many people visit our Web site
    • The pages they visit and the features they use
    • How long they stay on our Web site
    • The Web site people come from before reaching our Web site

Use of "Cookies"
We store a cookie on your computer when you visit our Web site. A cookie is a tiny piece of information that is required to create and maintain a secure session. Cookies let you request information and do business online. Cookies do not have confidential or personal information. They do not track a user after leaving our Web site. We use a third-party tracking utility, which may set cookies, to analyze how users move within our Web site.

Other Online Security
We also use a Secure Sockets Layer (SSL). This keeps all information confidential when it is sent between our Web site and your computer.

E-mail
We keep the e-mail you send to us. If you agree to receive e-mail messages from us, we will keep the information you give us to send e-mail of specific interest to you. If you choose to send us e-mail, we keep your e-mail, your e-mail address, and our reply. Please be careful about the information you give us in e-mail. As with any public Web site, this communication may not be secure.

Web Links
It is important to note that other companies or organizations may have links on the Redel Insurance Agency, Inc. family of Web sites. We are not responsible for the collection, use, or security of information by the companies or organizations outside of the Redel Insurance Agency, Inc. family of companies. Please read the privacy policy of Web sites reached through the use of links from the Redel Insurance Agency, Inc. family of Web sites.

Why does Redel Insurance Agency, Inc. collect information on its Web site?
Redel Insurance Agency, Inc. or our business partners use the information from our Web sites for many purposes:

  • Edits and feedback
  • Marketing and promotions
  • Analysis of user behavior
  • Product development
  • Content improvement
  • Informing advertisers how many visitors have seen or clicked on their advertisements
  • Customize Web site content and layout

What happens if Redel Insurance Agency, Inc. changes its privacy policy?
If we decide to change our privacy policy, we will post the changes on our homepage. This way you always know what information we collect, how we use it, and under what circumstances we disclose it.

If we decide to use your personal information in a different way than for the use that we told you when we collected it, we will notify you by posting a note on our Web site for 30 days.

Questions
We value our customers and want you to understand how we use the information we collect. Please contact us if you have any questions about our privacy policy.

We will provide you a copy of your personal information that we control and can reasonably retrieve. To access your information, you must provide the following:

  • All policy numbers you want to access.
  • Please sign your request and have your signature notarized. This ensures the identity of the person requesting the information.
  • We do not currently charge a fee to cover the cost of providing you with a copy of this information. However, we do reserve the right to charge a small fee in the future.
  • You may request that we correct your personal information in our files. Please note that we do not control information provided by third parties. So, you will need to contact the third party to correct any information from them.
  • Sometimes we obtain your consumer or credit report. If so, you may request the credit-reporting agency's name and address. You may ask the agency to give you a copy of your report.

Please send any inquiries to us at:

Redel Insurance Agency, Inc.
ATTN: Privacy Department
174 Clarkson Rd., Ste. 150
Ballwin, MO 63011

When you write to us, please include your name, address, and policy number, and your agent name and number, if you know it. You can contact your agent to change information that we control, such as your address. Or, you may contact your Redel Insurance Agency, Inc. customer service representative. The phone number is in your policy packet.

This privacy statement describes our privacy practices for both current and former customers. We will provide one copy of this notice to joint policy or contract holders. Please share this information with everyone covered by your policy or contract. If you request, we will send more copies of this statement.

Thank you for choosing Redel Insurance Agency, Inc.. We look forward to building a lifetime relationship with you.

  • Allied Property and Casualty Insurance Company
  • AMCO Insurance Company
  • Depositors Insurance Company
  • Nationwide Mutual Insurance Company
  • Nationwide Agribusiness Insurance Company
  • Colonial County Mutual Insurance Company

Our Location

Redel Insurance Agency, Inc.

174 Clarkson Rd., Ste. 150
Ballwin, MO 63011
Main office: 636-394-7676
Toll free: 888-394-7676
Fax: 636-227-7035

Our Providers

Testimonials

Thank you all, you guys have been wonderful over the years. Looking forward to many more years of coverage!

Ann C.
Lora Ruck feels more like a friend than an insurance agent. Unfortunately we have had to make a few claims over the years on our home and auto and she has always been there. Days, nights, weekends it doesn't matter she has always been there when we needed her. She does an amazing job of explaining things thoroughly and in terms we can understand. She really goes above and beyond what is expected of her. When we have been going through some pretty awful times she has not only made sure that things got done but also been extremely kind and compassionate. We feel lucky she is our agent. We have and will continue to recommend her to anyone!

Kelly B.
Thank you Aimee! What would we do without Redel Insurance Agency and our best’es most favorite helper there. (Roger will be jealous) Tell Roger it’s his fault that he keeps hiring such professional people as YOU!

Ricky D.
Great experience yesterday. I had a rock chip my new car windshield and within 1 hr the problem solved thanks to Lora Ruck and Spencer Glass. It was a bad situation made good. Keep up the good service. This has not been may only good experience. I feel Lora has a great way of communicating what insurance her client needs and explains why you need the coverage. Many years of feeling confident that I have the right insurance. Thank you.

Judith B
Your company has always responded to my needs quickly and accurately. Thanks!!

Anonymous
Lora, Just wanted to thank you for all your help due to my accident on October 25th. With your insurance insight, I feel your advice on my insurance needs were right on! I could not ask for a better agent!! Last night I was able to pick up the Camry!! She looks great and it was really nice to get ‘her’ back!!

L T
Just can't say enough good things about Redel Insurance. My agent Lora Ruck just helped me with an issue in Florida that she did not have to do as she was not making a dime on it but she cleared the problem up by working with a local agent. That's great service. Thanks Lora !!

Paige P.
You made it go so well. Roger, I wish to thank you for guiding me through the proceedure of my encounter with the deer and damage to my car. I anticipated confusion but you explained my insurance coverage, then gave me the insurance company's number, which option to punch and how it would be handled. By the afternoon I already had an appointment for the car to be repaired. The whole proceedure realy went smoothly. You made it go so well. Thank you Roger

George G.
I have my auto and renters insurance through Redel and I cannot say enough positive things about your business. Any time I’ve had a question, it has always been answered on the same day or very soon, thereafter. Everyone has been extremely pleasant and efficient. I don’t know of any other type of business that I have had that has been such a pleasure as dealing with Redel. You guys and gals could start your own ‘business etiquette’ business and change a lot of companies.

Stephanie F.
Dear Roger, Just wanted to let you know how happy I am with the service I have received from you and your agency for the insurance claims I made last year. First a new windshield for my car, then storm damage on my roof and then I wrecked my car. All taken care of by a simple call to you. The settlement were made quickly and what could have been a stressful year turned out not bad at all.

Rose K.
Thank you for taking care of the contractor colleague I referred to your office. He is very happy. I will keep spreading the word of your service.

Rick B.
Thanks for your thorough e-mails and your calls. I’ve been horrible about returning your calls and yet you still got to me with the information I needed to make a decision. All I can say is “excellent job” and “excellent service.” Thanks for your help on this. You guys make things easy for me, which I appreciate.

Pete D.
Every member of the Redel Insurance Agency has been very helpful and has gone well beyond the call of duty to assist in any matter. Thank you.

Hazel S.
Lora Ruck is my local agent and she was amazing throughout the entire process. She was available any time I needed, she was supportive and a tremendous help. She was the person that guided me and got me in touch with anyone who I needed to speak with. She frequently contacted me to update me and inquired if I needed help. She also followed up all the time to make sure everything was going smoothly. Lora truly treated me as she would a family member or good friend. I would highly recommend her to all my friends (and I will).

Marcia F.