Customer Testimonials & Reviews - Redel Insurance Agency

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Lora was a huge help and knows how to treat people right A+++++

Jeremy B.

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Always good! Thank You so much.

Barbara W.

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Good

Jim R.

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Always pleasant, extremely helpful, goes above and beyond! Great cost as well. Have been with this agency for well over a decade and very happy with the personal touch.

Robin M.

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Good.

Steve B.

Lora Ruck with Redel Insurance Agency Is the absolute best In field. I have stayed with Lora Ruck for well over 20 years and she still calls me every single year just to make sure I am still getting the best rate. There Is nothing like having a true pro in your pocket to protect you. HIGHLY Recommend.
Ashley N.

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This company handling my insurance needs has more than met my expectations. Always a smile and Missouri niceness has taken care of all my calls or visits.

Dixie F.

I have been with this company for years and am always impressed with their knowledge and expertise. Plus, they are amazingly wonderful to work with!
Anne H.

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We have been part of the Redel Insurance coverage family since moving to St. Louis in 1999. Raising 2 boys, there have been more than 1 occasion to file an auto claim and we have worked through 2 different hail damage incidents and tornado damage on our lake house and boat. All of our dealings with these fine people have been handled professionally and with an appropriate amount of urgency. They saved us HOURS of frustration our 2018 move into a Villa through their tireless efforts with the bank and title companies. I highly recommend using them for all your insurance needs. You won’t be sorry!

Daryl V.

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I'm a long time client and look forward to receiving the annual calendar. Keep doing good work and keep the calendars coming.

Neil G.

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I have been a long time customer and Lora has made managing my insurance needs simple and easy to do. I feel like she has my best interest in mind and always looks out for my interests.

Mark R.

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I have done business with Lora Ruck of Redel for several years now. She is very thorough with finding discounts ,and providing expert help with claims. Cannot thank her enough for the help with the recent claims I had to make.

Tom C.

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I have been a long time customer and Lora has made managing my insurance needs simple and easy to do. I feel like she has my best interest in mind and always looks out for my interests.

Mark W.

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Redel Insurance has been our small business's insurance agent for the past 7 years. We went into business 12 years ago and after 3 years of searching and bouncing around between numerous insurance companies and brokers which had no interest in our business' needs and constraints (essentially a "$" sign to the previous brokers and insurance companies) we were introduced to Redel Insurance (Jennifer Kolhberg). After 1 year of Jenny handling our business insurance (Workers' Comp, Commercial Auto, Professional and Pollution) Jenny and her colleagues at Redel provided such great service and expertise (and lower rates tailored to our needs / requirements) we switched our personal insurance over to Redel and have been in great hands since! Recently, after over 7 years with Redel, our business had an issue with a Workers' comp audit and Jenny went to bat for us going way above and beyond my expectations resulting in a huge reduction in premium increase from the initial audit's findings... furthermore, we're in the WC high-risk pool due to the work we perform and there really wasn't anything in it for her, but she put in hours of work to help us out! I'd give Redel 10 out of 5 stars as their expertise and service is far beyond any professional service I've experienced in any arena. This is inline with the customer service my company strives to provide and have been thoroughly impressed time and time again with Redel!

John D.

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I have been with Redel Insurance for both our business & personal insurance for years now. They are always responsive and mindful of our needs and budget.. Great people and great service!

Michael C.

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Lindsey is without a doubt, the best insurance agent/broker I’ve ever had. She’s proactive and is always looking for ways to save us money and make sure we have the best coverage possible. She’s quick to respond to phone calls and emails and is pleasant and professional to talk to. Everyone I’ve ever talked to in the office has been equally friendly. I can’t recommend this agency enough!

Langdon R.

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So far so good! I like the savings you may get for us! You're winning over our hearts.

Nancy M.

We've had our family's home, auto & business insurance through Redel for over 40 years. You couldn't find a nicer group of people for your insurance needs. Excellent service when needed. Prompt, professional and highly competent. They're always there when you need them, for a claim or a question. I've recommended them over the years to many friends and clients, and they've all had the same experience. Highly recommend without any reservations. Thank you Steve, Roger, Lora et al.
Bob M.

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I could not be happier with my insurance agent Lora Ruck! I have been with her for almost 3 years now. Ever year she always finds me the most coverage at the lowest cost for my home and autos. She is always there if you need anything. No questions are to small or to big. When my wife and I had a clam on are auto Lora made it very quick and easy to get throw everything. Know we have had hail on the house and she has been there to help me with the claim and following up with me to make sure that everything is going the way that it should and just in case we need anything else. You have to give Lora Ruck a chance to earn your business because she will and it will be a decision that you will be very happy with!

Mike H.

Lora Ruck is my local agent and she was amazing throughout the entire process. She was available any time I needed, she was supportive and a tremendous help. She was the person that guided me and got me in touch with anyone who I needed to speak with. She frequently contacted me to update me and inquired if I needed help. She also followed up all the time to make sure everything was going smoothly. Lora truly treated me as she would a family member or good friend. I would highly recommend her to all my friends (and I will).
Marcia F.

Every member of the Redel Insurance Agency has been very helpful and has gone well beyond the call of duty to assist in any matter. Thank you.
Hazel S.

Thanks for your thorough e-mails and your calls. I’ve been horrible about returning your calls and yet you still got to me with the information I needed to make a decision. All I can say is “excellent job” and “excellent service.” Thanks for your help on this. You guys make things easy for me, which I appreciate.
Pete D.

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I have had experience with the agency for a number of years and they have the best customer service of any insurance organization in my experience. The staff is very friendly and knowledgeable. They will work with you and be helpful any way they can. The products they sell are very competitive! It's a pleasure doing business with them!

Barb O.

Thank you for taking care of the contractor colleague I referred to your office. He is very happy. I will keep spreading the word of your service.
Rick B.

Dear Roger, Just wanted to let you know how happy I am with the service I have received from you and your agency for the insurance claims I made last year. First a new windshield for my car, then storm damage on my roof and then I wrecked my car. All taken care of by a simple call to you. The settlement were made quickly and what could have been a stressful year turned out not bad at all.
Rose K.

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As usual Lora Ruck provided excellent customer service taking care of my insurance needs.

Mark F.

I have my auto and renters insurance through Redel and I cannot say enough positive things about your business. Any time I’ve had a question, it has always been answered on the same day or very soon, thereafter. Everyone has been extremely pleasant and efficient. I don’t know of any other type of business that I have had that has been such a pleasure as dealing with Redel. You guys and gals could start your own ‘business etiquette’ business and change a lot of companies.
Stephanie F.

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We have been with Lora Ruck at Redel Insurance for 7 years. She is the most positive, professional, and experienced insurance provider I have had in my life. She constantly shops the market for the best rates for us and this year when there was a premium increase she was able to reduce our rates beyond what they were for the previous year. In the past I had only had insurance directly through a company but working with a broker is a much better experience. Every year the broker works for you to find the best rates in the market possible. I feel we have saved thousands in the past 7 years because of this. Also, if we ever have a claim it is handled so well with Redel Insurance. A few years ago we had hail damage and our entire roof was replaced without a problem. Give them a call, you won't regret it!

John K.

Just can't say enough good things about Redel Insurance. My agent Lora Ruck just helped me with an issue in Florida that she did not have to do as she was not making a dime on it but she cleared the problem up by working with a local agent. That's great service. Thanks Lora!!
Paige P.

You made it go so well, Roger. I wish to thank you for guiding me through the prcedure of my encounter with the deer and damage to my car. I anticipated confusion but you explained my insurance coverage, then gave me the insurance company's number, which option to punch and how it would be handled. By the afternoon I already had an appointment for the car to be repaired. The whole procedure went really smoothly. You made it go so well. Thank you Roger.
George G.

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My wife and I are new to Medicare and despite the deluge of information in our mailbox and online we've found the types and number of plans a little overwhelming. Working with Jenny Kohlberg has been a wonderful experience. She helped us navigate the transition to Medicare successfully. Jenny is patient, finding the right plans for us and explaining how our plans work. Working with an independent insurance agent like Jenny has proved to be beneficial in regards to all our insurance needs.

Craig W.

Lora, Just wanted to thank you for all your help due to my accident on October 25th. With your insurance insight, I feel you advice on my insurance needs were right on! I could not ask for a better agent! Last night I was able to pick up the Camry!! She looks great and it was really nice to get 'her' back!!
L T

Your company has always responded to my needs quickly and accurately. Thanks!!
Anonymous

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We recently switched all of our insurance coverage over to Redel and have been very happy. Aimee was very helpful in going through our various options and making sure we got the best coverage and best price!

Chris R.

Great experience yesterday. I had a rock chip in my new car windshield and within 1 hr the problem solved thanks to Lora Ruck and Spencer Glass. It was a bad situation made good. Keep up the good service. This has not been my only good experience. I feel Lora has a great way of communicating what insurance her client needs and explains why you need the coverage. Many years of feeling confident that I have the right insurance. Thank you.
Judith B.

Lora Ruck feels more like a friend than an insurance agent. Unfortunately we have had to make a few claims over the years on our home and auto and she has always been there. Days, nights, weekends it doesn't matter she has always been there when we needed her. She does an amazing job of explaining things thoroughly and in terms we can understand. She really goes above and beyond what is expected of her. When we have been going through some pretty awful times she has not only made sure that things got done but also been extremely kind and compassionate. We feel lucky she is our agent. We have and will continue to recommend her to anyone!
Kelly B.

Thank you all, you guys have been wonderful over the years. Looking forward to many more years of coverage!
Ann C.

Customer Ratings & Reviews for Redel Insurance Agency